Frequently Asked
Questions

Under PAGCOR regulations governing online gaming in the Philippines, all players must be at least 21 years of age. Age verification is a legal requirement, not just a policy. eebet takes this seriously — any account found to belong to a person under 21 will be immediately suspended and all funds returned. This protects minors and ensures eebet operates within the law.

No. Each player is permitted to hold only one eebet account. Creating multiple accounts — whether under the same name or different names — is a violation of eebet's Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function or contact support.

On the eebet login page, click "Forgot Password" and enter the email address linked to your account. You'll receive a password reset link within a few minutes. Check your spam folder if it doesn't arrive in your inbox. For security, the reset link expires after 30 minutes. If you're still having trouble, contact our support team at [email protected].

Log in to your eebet account and go to Account Settings. From there you can update your contact number, email address, and communication preferences. Note that your full legal name and date of birth cannot be changed after KYC verification — these are locked to your verified identity. If there's a genuine error, contact support with supporting documentation.

eebet supports the most popular payment methods used by Filipino players: GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are processed in Philippine Peso (₱). We're continuously working to add more options, so check the Cashier section of your account for the latest available methods.

The minimum deposit at eebet is ₱100 for e-wallet methods like GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500. Deposits are credited to your eebet account almost instantly for e-wallets, and within 1–3 business hours for bank transfers depending on your bank's processing schedule.

Withdrawal requests on eebet are reviewed and approved within 24 to 48 hours on business days. GCash and PayMaya withdrawals are typically credited to your e-wallet within a few hours of approval. Bank transfers to BPI, BDO, or Metrobank may take an additional 1–2 business days depending on your bank. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process payouts.

Withdrawal requests can be declined for several reasons: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your account name and the payment account name, or a pending security review. eebet will notify you by email with the specific reason. Resolve the flagged issue and resubmit your request. If you're unsure what's needed, contact support at [email protected].

eebet does not charge any fees on deposits or withdrawals from our side. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for interbank transfers. We recommend checking with your payment provider for their current fee schedule. eebet has no control over third-party fees.

The eebet welcome bonus is automatically credited to your account after your first qualifying deposit. Make sure you meet the minimum deposit requirement for the promotion — check the current offer details in the Promotions section of your account. The bonus will appear in your account balance as a separate bonus balance, which must meet wagering requirements before it can be withdrawn.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before it can be converted to real withdrawable cash. For example, a 20x wagering requirement on a ₱500 bonus means you need to place a total of ₱10,000 in bets before the bonus funds become withdrawable. Different games may contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less. Always check the specific terms of each promotion.

Yes. If you prefer to play without bonuses — for example, if you want to withdraw winnings without meeting wagering requirements — you can opt out of bonus offers in your Account Settings under the Promotions tab. You can also contact support to have a specific bonus removed from your account before you start wagering, provided you haven't already used the bonus funds.

eebet offers a wide range of casino games for Filipino players. The platform includes Playtech Live dealer tables (baccarat, roulette, blackjack, and more), Jackpot Fishing arcade-style games, Bingo, and a large library of Slots from leading providers. New games are added regularly — check the eebet Casino section for the full current lineup.

Yes. The eebet platform is fully optimized for mobile browsers on both Android and iOS devices. You can access all games directly through your phone's browser — no app download required. For the best experience, use an updated version of Chrome or Safari and ensure you have a stable internet connection. Mobile data or a reliable WiFi connection both work well.

All eebet games use certified Random Number Generator (RNG) technology, which ensures that game outcomes are genuinely random and cannot be predicted or manipulated. Our live dealer games are streamed in real time from professional studios with real cards and real wheels. eebet is committed to fair play and transparent gaming for all Filipino players.

Log in to your eebet account and navigate to Account Settings > Responsible Gaming. From there, you can set daily, weekly, or monthly deposit limits. Limits take effect immediately when you reduce them. If you want to increase a limit, a mandatory 24-hour cooling-off period applies — this is intentional, to prevent impulsive decisions during a gaming session.

Self-exclusion is available directly in your account under Account Settings > Responsible Gaming. You can choose a temporary exclusion period (1 week, 1 month, 3 months, or 6 months) or request permanent self-exclusion. Once activated, self-exclusion cannot be reversed until the chosen period expires. For permanent exclusion, contact our support team at [email protected] — we will process it within 24 hours.

If you feel that gambling is negatively affecting your life — financially, emotionally, or in your relationships — please act immediately. Use eebet's self-exclusion tool to block access to your account, and reach out to a trusted person in your life. You can also contact our support team at [email protected] for guidance. PAGCOR provides responsible gaming resources through official Philippine government channels. Remember: asking for help is a sign of strength, not weakness.

eebet uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with applicable Philippine data privacy laws. For full details on how we handle your data, please read our Privacy Policy.

Accounts can be temporarily locked after multiple failed login attempts, or if our security system detects unusual activity. If your account is locked, do not attempt to create a new account. Contact our support team at [email protected] with your registered email address and a brief description of the issue. Our team will verify your identity and restore access if everything checks out.

The eebet support team is available 24 hours a day, 7 days a week. You can reach us by email at [email protected]. We aim to respond to all inquiries within 24 hours. For urgent matters — such as account security issues or responsible gaming requests — please indicate "URGENT" in your email subject line and we will prioritize your case.

eebet operates in compliance with applicable Philippine gaming regulations under the oversight of PAGCOR (Philippine Amusement and Gaming Corporation). Only players who are 21 years of age or older and located in jurisdictions where online gaming is permitted may play on the eebet platform. It is the player's responsibility to ensure that online gaming is legal in their specific location before registering and playing.