Privacy Policy

Who We Are

eebet ("eebet," "we," "us," or "our") is the operator of the online gaming platform accessible at eebet.one, offering casino games, live dealer tables, slots, bingo, jackpot fishing, and related gaming services to players in the Republic of the Philippines. eebet acts as the data controller in respect of all personal data collected through the eebet platform.

This Privacy Policy applies to all personal data collected from individuals who visit, register on, or otherwise interact with the eebet platform, including registered account holders, prospective players, and visitors to eebet.one. It covers data collected through the website, mobile-optimized interfaces, customer support channels, and any other touchpoints operated by eebet.

By accessing or using the eebet platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please discontinue use of the eebet platform immediately.

Data We Collect

eebet collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect are described below.

2.1 Identity & Contact Data

• Full legal name (first name, middle name, last name);
• Date of birth (used to verify that you are at least 21 years of age);
• Gender;
• Nationality and country of residence;
• Residential address (including barangay, city or municipality, province, and postal code);
• Email address;
• Mobile phone number.

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., Philippine passport, PhilSys National ID, SSS ID, UMID, driver's license, PRC ID, or voter's ID);
• Proof of address documents (e.g., utility bills, bank statements, or barangay certificates dated within the last three months);
• Selfie or live photo for identity verification purposes;
• Proof of payment method ownership (e.g., GCash or PayMaya account screenshot showing your registered name).

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts, dates, and payment methods used (GCash, PayMaya, BPI, BDO, Metrobank);
• Account balance history;
• Bonus and promotional credit records;
• Wagering history and game activity logs.

2.4 Technical & Usage Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser information;
• Session duration, login timestamps, and activity logs;
• Pages visited and features used on the eebet platform;
• Referring URLs and traffic source data.

2.5 Communications Data

• Records of communications between you and eebet customer support, including live chat transcripts and email correspondence;
• Feedback, complaints, and dispute records;
• Marketing preferences and communication opt-in or opt-out records.

2.6 Responsible Gaming Data

• Self-exclusion requests and status;
• Deposit limit settings and modification history;
• Cooling-off period requests;
• Any information you voluntarily provide in connection with responsible gaming support.

How We Collect Data

eebet collects personal data through the following means:

3.1 Directly From You

The majority of personal data we hold is provided directly by you when you register an account on eebet, complete KYC verification, make a deposit or withdrawal, contact customer support, participate in a promotion, or update your account settings. You are in control of what information you provide, though certain data is mandatory for account registration and regulatory compliance.

3.2 Automatically Through Platform Use

When you access and use the eebet platform, we automatically collect technical and usage data through server logs, cookies, and similar tracking technologies. This data is collected to ensure platform security, detect fraud, analyze usage patterns, and improve the overall player experience. See Section 7 for more information on cookies.

3.3 From Third-Party Verification Services

To fulfill our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, eebet may use third-party identity verification services to cross-check the information you provide against official records. These services operate under strict data processing agreements with eebet and are bound by applicable data protection laws.

3.4 From Payment Processors

When you make a deposit or withdrawal, our payment processing partners (including GCash, PayMaya, and banking institutions such as BPI, BDO, and Metrobank) may share transaction confirmation data with eebet. eebet does not store full payment account credentials — only the information necessary to verify transaction ownership and process your request.

How We Use Your Data

eebet uses your personal data for the following purposes:

eebet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.

Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 (RA 10173), eebet processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between you and eebet — specifically, to operate your account, process transactions, and deliver gaming services;
• Legal obligation: Processing is required to comply with applicable laws and regulations, including PAGCOR licensing requirements, KYC/AML obligations, and tax reporting requirements;
• Legitimate interests: Processing is necessary for eebet's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms;
• Consent: For certain processing activities — such as sending marketing communications or using non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Sharing Your Data

eebet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

6.1 Service Providers

eebet engages trusted third-party service providers to assist in operating the platform. These include identity verification providers, payment processors, cloud hosting providers, customer support software vendors, and analytics platforms. All service providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to eebet.

6.2 Regulatory and Law Enforcement Authorities

eebet may be required to disclose your personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), or other government agencies where required by applicable Philippine law or pursuant to a valid legal order. eebet will notify you of such disclosures where legally permitted to do so.

6.3 Game Content Providers

Certain game providers whose content is available on the eebet platform may receive limited technical data (such as a pseudonymous player identifier and session token) necessary to deliver their games. These providers do not receive your full identity or financial data.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of eebet's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the new controller before your data is transferred.

Cookies & Tracking Technologies

The eebet platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyze platform usage. A cookie is a small text file placed on your device by a website you visit. Cookies cannot execute programs or deliver viruses to your device.

eebet uses the following categories of cookies:

• Strictly necessary cookies: These are essential for the eebet platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting platform functionality;
• Performance and analytics cookies: These cookies collect anonymized information about how players use the eebet platform, such as which pages are visited most frequently and whether error messages are received. This data helps us improve the platform;
• Functional cookies: These cookies remember your preferences (such as language settings and display options) to provide a more personalized experience;
• Marketing cookies: With your consent, these cookies track your browsing activity to deliver relevant promotional content. You may opt out of marketing cookies at any time through your browser settings or by contacting our support team.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the eebet platform. For more information on managing cookies, refer to your browser's help documentation.

Data Retention

eebet retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLC record-keeping requirements;
• KYC and identity verification documents: Retained for a minimum of five (5) years after the end of the business relationship, as required by the Anti-Money Laundering Act;
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• Customer support communications: Retained for three (3) years from the date of the last communication;
• Marketing consent records: Retained for the duration of your consent plus three (3) years to demonstrate compliance;
• Technical and usage logs: Retained for up to twelve (12) months, unless required for longer periods for security or fraud investigation purposes.

Upon expiry of the applicable retention period, eebet will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

Data Security

eebet takes the security of your personal data seriously and implements a range of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL 256-bit encryption for all data transmitted between your device and the eebet platform;
• Encryption at rest for sensitive data stored on eebet's servers;
• Access controls that restrict access to personal data to authorized eebet personnel on a strict need-to-know basis;
• Regular security audits and vulnerability assessments of the eebet platform and infrastructure;
• Two-factor authentication options for player accounts to reduce the risk of unauthorized access;
• Staff training on data protection obligations and security best practices.

While eebet employs industry-standard security measures, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, eebet will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay where required by law.

Your Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by eebet:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfills that obligation;
• Right of access: You have the right to request a copy of the personal data eebet holds about you, along with information about how it is being processed;
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update certain information directly through your eebet account settings;
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to eebet's legal retention obligations;
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to eebet's overriding legal obligations;
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible;
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that eebet has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact eebet's Data Protection Officer using the contact details provided in Section 14 of this policy. We will respond to all verified requests within thirty (30) calendar days. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified of any such extension.

Children & Minors

The eebet platform is strictly intended for adults aged twenty-one (21) years and above, in accordance with PAGCOR regulations governing online gaming in the Philippines. eebet does not knowingly collect personal data from individuals under the age of 21.

If you are a parent or guardian and believe that your child has registered an account on eebet, please contact our Data Protection Officer immediately using the contact details in Section 14. We will take prompt action to investigate and, where confirmed, delete the account and all associated data.

Cross-Border Data Transfers

eebet primarily processes and stores personal data within the Republic of the Philippines. However, certain service providers engaged by eebet — including cloud infrastructure providers and identity verification services — may process data in other jurisdictions.

Where personal data is transferred outside the Philippines, eebet ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act of 2012. These safeguards may include:

• Data processing agreements incorporating standard contractual clauses approved by the National Privacy Commission;
• Transfers to jurisdictions that have been assessed as providing an adequate level of data protection;
• Binding corporate rules where applicable.

You may request information about the specific safeguards in place for any cross-border transfer of your personal data by contacting our Data Protection Officer.

Policy Updates

eebet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The most current version of this Privacy Policy will always be available at eebet.one/privacy-policy, with the effective date clearly indicated at the top of the document.

Where changes to this Privacy Policy are material — meaning they significantly affect your rights or how we process your personal data — eebet will notify registered players via email or a prominent notice on the eebet platform at least fourteen (14) days before the changes take effect. Your continued use of the eebet platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how eebet protects your personal data. If you have any questions about a specific update, please contact our Data Protection Officer.

Contact Our DPO

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by eebet, please contact our Data Protection Officer. We are committed to addressing all privacy-related inquiries promptly and transparently.

All privacy-related requests must be submitted in writing via email and must include your registered eebet account username, a clear description of your request or concern, and a copy of a valid government-issued ID for identity verification purposes. eebet will acknowledge receipt of your request within five (5) business days.

If you are not satisfied with eebet's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information about the NPC's complaint process is available through official Philippine government channels.